You may cancel a pre-order at any time before it ships for a full refund  no questions asked. Email zawezo@zawezo.com with your order number. Ship dates for pre-order items are announced on the product page.

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MY ITEM IS DAMAGED, DEFECTIVE, OR INCORRECT

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If your item arrives damaged, defective, or incorrect, you are eligible for a free replacement or a full refund  your choice.

How to process your claim:
1. Take clear photos of the item outside its packaging (all sides).
2. Email the photos and your order number to zawezo@zawezo.com with a description of the issue.
3. We will evaluate your claim. If approved, you do not need to return the item unless you wish to.
4. Choose a full refund or a free replacement.

IMPORTANT: Contact us within 7 days of delivery. After contacting support, you have 14 days to submit the required information; otherwise a full refund will be processed automatically and the claim closed.

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MY ORDER NEVER ARRIVED

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If tracking shows no delivery, contact zawezo@zawezo.com with your order number. Domestic orders: we will replace or refund after 15 days from ship date without delivery. International orders: after 45 days (customs delays are common). If tracking shows "delivered" but you did not receive the package, contact us and we will work with you on a resolution.

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I'M UNHAPPY WITH MY ITEM AND WOULD LIKE A REFUND

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You may return items in new, unused, unopened condition within 14 days of delivery for a full refund  including your return shipping cost.

How to process a return:
1. Email your request, order number, and photos of the unused item to zawezo@zawezo.com.
2. Once approved, you'll receive a confirmation email.
3. Mail the item to the return address provided in your approval email, and keep your postage receipt.
4. Send the tracking number and postage receipt to zawezo@zawezo.com.
5. Your refund  purchase price plus standard return postage will be processed within 3 business days of receiving the return.

Note: Opened CDs and digipacks are eligible for exchange or replacement only (not change-of-mind refunds), due to the nature of recorded media. Sale items are non-refundable.

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EXCHANGES

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Exchanges are accepted within 14 days of delivery on items in new, unused condition. Same process as returns; once we receive your item, we ship the exchange within 3 business days.

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DIGITAL PRODUCTS

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All sales of digital downloads are final. Refunds are issued only if the product is defective or cannot be accessed.

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LATE OR MISSING REFUNDS

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Refund timing depends on your bank or card issuer. If your refund hasn't appeared after checking with your financial institution, contact zawezo@zawezo.com with your name and order number.

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SHIPPING

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- Orders are processed within 1–2 business days (pre-orders ship on the announced release date).
- Domestic (US): standard shipping, typically 3–7 business days.
- International: typically 10–25 business days depending on destination; customs may add time. International customers are responsible for any customs duties or import fees imposed by their country.

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CONTACT

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ZAWEZO LLC · zawezo@zawezo.com · (732) 788-5975
Returns: address provided with your return approval.